For over 25 years Tomo Drug Testing has been a leading provider of drug and alcohol testing throughout Missouri and some of its neighboring states. In late 2015, Tomo had an opportunity to take its knowledge and passion to the state of Indiana. We felt there were a number of factors that allowed us to expand into a completely different state. The majority of these answers were based around our three+ uniques:
- Our premier quality
- Our customized solutions
- Our onsite and 24/7 availability
+ Our friendly and professional staff
Our Three+ Uniques
1. Our Premier Quality:
Over the past several years, Tomo has taken great pride in providing communities with high-quality service and products. Often you hear, “It is only a drug test.” To Tomo Drug Testing, it is much more than that. It is an opportunity to give a great service by following rules and regulations and holding both employees and donors accountable. It is about an overall great experience. Tomo has always felt that even with it being “only a drug test,” there is often a chance to make a difference. In a number of instances, our premier quality and our training have given us an opportunity to take either a business, school, or government entity to the next level. This is one of the main reasons Tomo was called to help aid in an Indiana statewide testing opportunity. Tomo had the ability to standardize processes and procedures to help increase testing quality. It is not always just getting a drug test result that makes the test a success. It is also the ability to complete the test with integrity by being consistent with the processes and doing it in a professional manner.
2. Our Customized Solutions:
Tomo Drug Testing started expanding to other types of testing and locations over time. It is rarely the case that all clients prefer testing the same way. What works for one client may not work for the next. As the growth continued to occur, we learned that customization to clients’ needs is where we succeed. Tomo has found success in fixing “the client’s pain.” The pain can be a wide range, from poor testing quality and lack of compliance to testing hours, random consortium, results, etc. The ability to adapt to several different models has provided us the opportunity to better fulfill our clients’ needs.
3. Our Onsite and 24/7 Availability:
The different models we have came across have allowed us to perform collections at a variety of locations and to always be available when a call comes in. A number of collections are performed at schools, hospitals, businesses, probation offices, and most recently, in people’s homes. Technicians are always prepared for the scheduled drug screens, but more importantly, they are always ready for the unscheduled test. Tomo recognizes the need for testing 24/7. A number of instances cannot be predicted, such as accidents and reasonable suspicion tests.
+ Our Friendly and Professional Staff
One of the other contributing factors is Tomo’s ability to provide a service with staff that are friendly and professional. A great service comes from great people. Tomo is in the business of creating raving fans. In order for us to be able to maintain this, it is imperative that our staff provide high-quality service. It is one thing to complete a drug screen with no mistakes, but it is another to do it in a friendly and professional manner. Tomo has staff that follow all rules and regulations laid out by either the DOT, the employer’s policy, or the government’s requirements.
The Tomo Difference
As Tomo expanded in Indiana, the three+ uniques are credited with a lot of the success. They gave us the opportunity to help build a credible system with the testing program and help aid in the consistency of that program. Tomo and its clients have seen the results of this hard work. We see donors reunite with families, donors finding jobs, and donors taking the next step to sobriety. As Tomo has allowed the three+ uniques to shine in their service, they have truly provided an opportunity that it is much more than “just a drug test.” It is about making a difference.
The author of this blog post is Caleb Stoll, who is the Vice President of Testing Services at Tomo Drug Testing. He has been employed with Tomo since November 2009. He started at Tomo as a certified collector after completing his bachelor’s degree in Cell Molecular Biology at Missouri State University. As the VP of Testing Services, he keeps all of our collectors certificates, requirements, and trainings up-to-date. He also helps aid in project development as Tomo expands into new types of testings and/or locations.